FAQ

Default solution folder, feel free to edit or delete it.

How to Check My Voicemail Remotely
Here's how to check your voice mail remotely:  You must call your business phone number and reach the specific extension number your want to check th...
Tue, 20 Feb, 2018 at 10:14 AM
I Am Having Trouble Checking My Voicemail Remotely
If you are having issues checking your voicemail when calling into your extension remotely this is the most common cause:  Do you have calls forwarded o...
Tue, 20 Feb, 2018 at 10:15 AM
Voicemail Not Delivering to My Email
If you are not receiving voicemail in your email's inbox: Please check your email's Spam folder and whitelist the server address emails are deliv...
Tue, 20 Feb, 2018 at 1:15 PM
I get "All Circuits Busy" when I try to place a call
Please try the call again with a leading "1". For example: instead of dialing (888) 456-9876, dial 1 (888) 456-9876. If you are dialing t...
Tue, 3 Mar, 2015 at 3:56 PM
How to Transfer Calls
While on a call press: The transfer button (on the phone) Then dial the outside number or the extension number into the keypad that you want to transfe...
Tue, 20 Feb, 2018 at 10:01 AM
Cannot Hear Caller After Answering Call
Please confirm that the handset cord is plugged into the correct port on the side of the phone:  There are 2 phone jack ports: 1 for a headset and 1 f...
Tue, 20 Feb, 2018 at 10:03 AM
How Do I Record My Auto Attendant Greeting?
How to record your Auto Attendant message (includes after hours messages): You have 2 options:  Record the AA message yourself using guide we provide...
Tue, 20 Feb, 2018 at 10:11 AM
Yealink: How to Toggle calls / Conference in a second call
There are translucent buttons next to the LCD on the phone. These buttons light up green when you are on a call.  If you are on a call and have another ...
Tue, 20 Feb, 2018 at 1:25 PM
How to Conference Call on a Yealink SIP T21
Step 1: Obtain 2 calls: To conference call you must have 2 calls on the phone. One that you are speaking with and one on hold. Lets say you are already ...
Tue, 20 Feb, 2018 at 1:28 PM
How to change my ringtone on my Yealink Brand phone
On the phone itself select:  1) Menu 2) Basic Settings 3) Ring tones  4) There will be a set of ring tones that you can choose betwe...
Thu, 10 Sep, 2015 at 8:53 PM