FAQ

Default solution folder, feel free to edit or delete it.

How to Check My Voicemail Remotely
How to Check Your Voicemail Remotely Call your business phone number. You will need to reach the specific extension whose voicemail you want to check....
Wed, 27 Aug, 2025 at 8:17 AM
Troubleshooting Remote Voicemail Access
Troubleshooting Remote Voicemail Access If you are having trouble checking your voicemail when dialing into your extension remotely, the issue is usually c...
Wed, 27 Aug, 2025 at 8:13 AM
Voicemail Not Delivering to Email
If you are not receiving voicemail messages in your email inbox: Check your Spam/Junk folder. If you find the voicemail emails there, mark them as “No...
Wed, 27 Aug, 2025 at 8:37 AM
“All Circuits Busy” Message
If you receive an “All Circuits Busy” message when placing a call: Try dialing with a leading “1.” Example: instead of dialing (888) 456-9876, dial 1 ...
Wed, 27 Aug, 2025 at 8:15 AM
How to Transfer Calls
Transferring and Parking Calls on Yealink Phones Please check your device and confirm the model number.  1. Transferring a Call On T4 Series Phones (e...
Wed, 27 Aug, 2025 at 8:40 AM
Cannot Hear Caller After Answering
If you cannot hear the caller after answering a call, please check the following: Verify the handset cord is plugged into the correct port. There are...
Wed, 27 Aug, 2025 at 8:42 AM
Recording or Updating an Auto Attendant Greeting
(Also applies to After-Hours Auto Attendants) You have two options for recording your Auto Attendant (AA) greeting: Option 1: Record the Message Yourse...
Wed, 27 Aug, 2025 at 8:47 AM
How to Toggle Calls or Conference in a Second Call
Call Appearance Buttons The row of translucent buttons beside the LCD screen on your Yealink phone are line keys. These buttons light up green when a call ...
Wed, 27 Aug, 2025 at 8:52 AM
How to Conference Call Without a Dedicated Conference Line
Step 1: Establish Two Calls To start a conference call, you must first have two active calls on your phone—one on hold and one live. There are two ways to...
Wed, 27 Aug, 2025 at 7:56 AM
Changing the Ringtone on Your Yealink Phone
To change your ringtone directly from your Yealink device: Press the Menu button on your phone. Navigate to Basic Settings and press OK/Enter. Sele...
Wed, 27 Aug, 2025 at 9:05 AM