FAQ

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Recording Your Greeting with Sound Recorder on a PC
How to Record Your Auto Attendant Greeting Using Windows Sound Recorder Follow these steps to record your Auto Attendant message directly from your P...
Wed, 27 Aug, 2025 at 9:07 AM
Why isn’t my Virtual Fax sending? Receiving Fax Failures
Fax Failure Notifications When you send a vFax, the system may attempt delivery up to 3 times. This means you could receive as many as 3 failure notificatio...
Wed, 27 Aug, 2025 at 8:32 AM
How to Switch Your Phone Service to SoundCurve
Transitioning to SoundCurve: What to Expect Switching to SoundCurve is a smooth, step-by-step process. Here’s how it works: Sign Up Your Account Rep ...
Tue, 13 Jan, 2026 at 7:14 AM
How does Billing work? Understanding Your SoundCurve Billing
Monthly Billing Cycle Invoices are sent to the billing email address you provided during sign-up, usually within the first few days of each month. You ma...
Wed, 27 Aug, 2025 at 9:19 AM
Blocking and Unblocking Numbers Using Blacklist Codes
These codes let you quickly block or unblock phone numbers directly from any desk phone. 1. *30 — Blacklist a Number Use when: You want to manually block...
Tue, 13 Jan, 2026 at 7:18 AM
Why Adding a Call Queue May Be a Smart Choice for Your Business
Why Adding a Call Queue May Be a Smart Choice for Your Business If your business receives multiple calls at the same time, adding a call queue can signific...
Tue, 13 Jan, 2026 at 7:48 AM