Transitioning to SoundCurve: What to Expect

Switching to SoundCurve is a smooth, step-by-step process. Here’s how it works:

  1. Sign Up

    • Your Account Rep will help you complete the quick online sign-up.

  2. Welcome Email

    • You’ll receive a welcome email with a user guide and a temporary phone number.

  3. Receive Your Phones

    • Pre-programmed phones will arrive at your location ready to go.

  4. Plug In

    • Connect each phone to power and internet.

    • Keep your current phone system in place for now — calls are not yet routing through SoundCurve until you forward traffic to the temporary number provided in step 2.

  5. Test the Temporary Number

    • By default, your temporary number rings all phones (unless you request a custom setup).

    • You can contact your Rep anytime to adjust how calls are routed, or to add a free Auto Attendant.

  6. Forward Your Existing Number

    • Once the system is customized, we’ll help you forward your existing phone number to your temporary number.

    • At this point, your new phones will start receiving calls, and you can remove your old system.

  7. Number Porting Submitted by SoundCurve Rep/ Port Completes

    • When your number is officially transferred (“ported”), we’ll notify you.

    • At that time, you can cancel your previous carrier, but ONLY once the port completes.


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