• Please confirm that the handset cord is plugged into the correct port on the side of the phone: 
  • There are 2 phone jack ports: 1 for a headset and 1 for the handset. 
  • You can see small icons near the jacks that indicate which is which. A common mistake upon start up, or phone relocation, is to plug this cord into the wrong jack on base. 
  • Please press and toggle the volume increase button the base of the phone (below or near the OK button) to confirm the volume is all the way up to hear the caller well. 
If you need additional Technical Support please email: support@soundcurve.com to begin dialogue with an agent.