How to Forward Calls Quickly

There are three ways to forward calls on your SoundCurve phone system. The preferred and most reliable method is using the online User Control Panel (UCP), but temporary forwarding can also be requested through Support or set directly on a physical phone. Please contact SoundCurve support to get your logins today. 

✅ Method 1 (Preferred): Forward Calls Using the User Control Panel (UCP)

The User Control Panel (UCP) allows you to forward calls at any time, from anywhere, without relying on a physical phone being online.

This method is:

• The most reliable

• Accessible 24/7

• Easily turned on or off

• Fully visible and manageable by Support if assistance is needed

How to Forward Calls via UCP

1. Log in to your extension through the User Control Panel using the credentials provided by your Account Manager

2. Click the My Extension tab

3. Locate the Call Forwarding section

4. Select Activate or Deactivate as needed

5. Enter the destination phone number

   • Be sure to include a leading 1, followed by the # sign

   • Example: 18884445555#

Tip:
If you would like help setting this up initially, a SoundCurve Support Agent can assist you.

✉️ Method 2: Request Temporary Call Forwarding via Email

If you need temporary call forwarding (for travel, outages, or coverage), Support can set this up for you.

How to Request Forwarding

Email support@soundcurve.com and include:

• The phone number being forwarded

• The temporary destination number

• The start date and time

• The end date and time

This method is ideal if:

• You don’t have UCP access

• You need a forwarding set for a specific time window

• You want Support to manage it for you

⚠️ Method 3 (Not Preferred): Forward Calls from a Physical Phone

Some desk phones allow call forwarding to be set directly from the device using the Menu button.

While this is possible, we strongly discourage this method.

Why This Method Is Not Recommended

• If the phone goes offline, loses power, or disconnects, forwarding will stop

• Forwarding set on the device cannot be viewed, changed, or disabled by Support

• It often causes confusion when troubleshooting missed calls

For reliability and support visibility, forwarding should be set at the system level, not on the device.

✅ Recommendation Summary

Need Assistance?

If you’re unsure which method is best or would like help setting up call forwarding, contact Support:

? support@soundcurve.com