How to Forward Calls 

You can forward calls to any number directly through your SoundCurve online account.

Steps:

  1. Log in to your extension via the User Control Panel using the credentials provided by your Account Manager.

  2. Click on the My Extension tab.

  3. Choose from the available Call Forwarding and select Activate or Deactivate as needed. You will be able to enter the number you wish to forward your calls to. Please be sure to include a leading 1, example: 18884445555. 


Note: While it is possible to forward calls manually from a desktop phone using the Menu button, we strongly discourage this method.

  • If the phone goes offline, the forwarding will stop. 

  • Forwarding set directly on a device cannot be enabled or disabled by Support agents.

For reliability, we recommend setting up call forwarding through your SoundCurve User Control Panel online access instead.