Sangoma Talk – Frequently Asked Questions (FAQs)

This article answers common questions about using Sangoma Talk, the mobile and desktop softphone application.

What is Sangoma Talk?

Sangoma Talk is a softphone application that allows you to make and receive business calls using your extension without a physical desk phone. It connects to your phone system over the internet and works on mobile devices and computers.

Is Sangoma Talk free?

The app itself is free to download. 

What devices does Sangoma Talk work on?

Sangoma Talk is available for:

  • iOS (iPhone)

  • Android phones and tablets

  • Windows computers

  • macOS computers

Can I use Sangoma Talk on more than one device?

Yes. Many users install Sangoma Talk on both their mobile device and desktop computer. Your extension can ring on multiple devices at the same time, including your deskphone.

Do I need Wi-Fi to use Sangoma Talk?

Wi-Fi is recommended for best call quality. The mobile app can also use cellular data, but call quality may vary depending on signal strength and network stability.

Can I use Sangoma Talk while traveling?

Yes, but connectivity and call quality depend on the local network you are connected to. When traveling internationally, some networks may block VoIP traffic or cause delays.

Will Sangoma Talk replace my desk phone?

It can. Many users use Sangoma Talk instead of a desk phone. Others use it as a backup or secondary device. Your organization’s setup will determine what options are available.

Does Sangoma Talk support texting (SMS)?

SMS availability depends on your phone system configuration. Enabling SMS has a long vetting process per FCC regulations and guidelines. Please inquire with a SoundCurve support agent for more information.

Why am I having audio or connection issues?

Common causes include:

  • Weak or unstable internet connection

  • Network firewalls blocking VoIP traffic

  • Using public or hotel Wi-Fi

  • Traveling on cellular networks with high latency

If issues persist, contact your system administrator or support team.

Who do I contact if I can’t log in or calls aren’t working?

If you experience login issues, call problems, or app errors, contact your SoundCurve support team. They can verify your credentials and network settings.